Frequently Asked Questions

How do I use LuxxDrops?

To use our original LuxxDrops shimmer syrup is easy!
1. Shake the bottle for 10-15 seconds
2. Add two full squeezes into your glass (not drops)
3. Pour your chosen clear bubbly beverage into the glass and enjoy.
Serving sizes will vary for larger or smaller drinks. After each use you should squeeze all remaining liquid from the dropper to avoid blockage.

What drinks should I mix with LuxxDrops?

We recommend all clear bubbly beverages including sparkling wines, spirits, clear cocktails, prosecco and sodas. LuxxDrops are non alcoholic and can be mixed with all clear bubbly non alcoholic and alcoholic drinks. Please note that all LuxxDrops have a slight flavour, which should be considered when ordering.  

What is the serving size?
2 full squeezes of LuxxDrops (1 serving) will transform the standard champagne sized flute - 150ml. More or less LuxxDrops can be added to increase or decrease the colour, flavour and shimmer.

What is the best before date?
LuxxDrops products are manufactured with a  4-10 month best before date. Each product's use by date can be found on the label.
We recommend using LuxxDrops within 1 month of opening. LuxxDrops products on sale or sold under 'clearance' may have 1-2 months shelf life from the date of purchase.

Order Cancelation:
If orders are canceled prior to being packed we can offer a full refund.
If orders are canceled after being packed, we will deduct 5-10% of the order total for restocking / wasted packing.

How do you wash the gift set glasses?

To keep your hand crafted glasses sparkly and in the best condition please follow these simple instructions:

1. DO NOT put them in the dishwasher, washing machine or soak them.
2. Hand wash them in luke-warm water carefully, keeping the customised areas as dry as possible.
3. DO NOT leave them to soak.
4. Carefully pat dry and allow them to air-dry on the draining board with the glass upside down, so the water drains down away from the glittered stem.

How do I use LuxxDrops Xtreme?

Our Xtreme comes in single serve sachets, making it easy to use where ever you go. For best results, make sure you mix the liquid whilst still in the sachet until the shimmer is equally spread throughout. Then tear at the top corner (there is a small incision to help with opening it), and pour into your glass, and top up with your drink of choice. For best results, we recommend pouring into a glass without any ice. 

What to do if your your LuxxDrops dropper blocks up?

After each use you should squeeze all remaining liquid from the dropper to avoid blockage. If the dropper gets blocked a tooth pick can be used to carefully unblock the glass pipet. If you are still having trouble please contact us for further instructions. contact@luxxdrops.com

What is in LuxxDrops?

LuxxDrops Original Ingredients

Passionfruit: sugar, water, natural flavour, colour (102, 160a, 171, 172 ), food acid (330), preservative (202, 211

Peach: sugar, water, natural flavour, colour (123, 110, 171, 172), food acid (330), preservative (202)

Berry: sugar, water, natural flavour, colour (124, 171, 172), food acid (330), preservative (202)

Blueberry: sugar, water, natural flavour, colour (132, 171, 172), food acid (330), preservative (202)

 Lime: Sugar, Natural Flavouring, Colouring (171, 172, 133, 102), Preservative (202), Acidity Regulator (330), Emulsifier (e1520, e415).

 LuxxDrops Xtreme Ingredients 

Sugar, Water, Natural Flavour, Food Acid (330), Preservatives [(211, 223 (sulphites)], Steviol Glycoside (960), Colour(102,122,133) 
Allergens: Contains sulphites. 

What are the shipping and dispatch times?

All LuxxDrops only orders will be dispatched in 1-3 business days. Gift Set orders 2-3 business days due to the time required to add custom writing.

Do you ship internationally? 

Yes! Please select your country when checking out and we will provide you with a range of shipping options. 

Perth Metro Same Day Delivery:
Same Day Delivery Currently unavailable due to the busy Christmas period.

In 20km of our Carlisle warehouse? Lucky you! We offer same day delivery, making gift giving that whole lot easier and that whole lot more exciting for the lucky receiver! 

LuxxDrops now offer same day or scheduled deliveries, Monday - Friday 10am - 5pm. Same day delivery cut off is 9am on the delivery day. 

Your order will be delivered on the scheduled day to the nominated address exactly as recorded in your order, so please ensure these details are clear and correct.

We recommend sending parcels to a business address, or address where someone will be home during the day to ensure safest delivery.  If the delivery address is unattended on the nominated delivery date, and the recipient unable to be contacted, LuxxDrops will leave the order in accordance with the instructions given in the order or at the closest position to the front door of the delivery address considered reasonably safe by the driver. Proof of delivery (time and placement) will be recorded. We do not take responsibility for missing orders once they have been marked "delivered" by our drivers, Please make sure you have a safe place for parcels to be left.

If the delivery location is unable to be found and we are unable to contact either the recipient or purchaser to obtain clear delivery instructions while the driver is at the location, the order will either be returned to LuxxDrops and will be available for collection in our Perth office from the next working day where it will remain for pickup for 10 working days , or re-delivered on a subsequent day to another address once a redelivery fee is paid. 

If the order contains any alcoholic products, the person receiving the gift must be over 18 years old

Refunds for LuxxDrops:

We cannot accept returns on LuxxDrops as we are dealing with edible products. Please make sure you carefully select your flavours. You will only be eligible for a return, refund or replacement if the product arrives damaged or the wrong flavours are sent.

We do not take responsibility for missing orders once they have been marked "delivered" by Australia Post, Please make sure you have a safe place for parcels to be left.

If you are not satisfied with your product please email contact@luxxdrops.com and one of our team will be happy to help. 

Returns or Refunds for gift sets:

We cannot accept returns on gift sets as we are dealing with hand crafted, customised goods. Please make sure you carefully select your gift sets. You will only be eligible for a return, refund or replacement if the product arrives damaged or the wrong products are sent. For information about your return rights under Australian Consumer Law, please press this link.

What if my product is damaged in transit?

If the item you received is damaged on delivery please contact us or email within 24 hours of delivery. Please send your order number, your name and address, details of the product. We will then either arrange for the damaged item/s to be replaced or refund you the original cost of the damaged item/s. Photo evidence will be required of the packaging and product damages.

What is our Liquor License Information?

Under an Exemptions to the Liquor Control Act 1988 we can supply Gift Sets containing alcohol under the following conditions:

• The person purchasing the gift pack must be at least 18 years of age.
• The person to whom the gift is delivered must be at least 18 years of age.

Are there payment options? 

Yes! You can pay with Afterpay, just select the option at checkout. 

Monthly give away T&Cs 

• Must be an Australian resident
• Must be 18+ to receive alcoholic prizes
• Each social media post will count as 1 new entry
  
• The winner will be drawn in the last week of every month and announced within 5 business days of the following month
• The winner must re share the announcement of them winning on 1 social media platform
• If the winner does not contact us within 48 hours the prize will be forfeited.
• We will only cover shipping costs to other main cities.
• We do not offer returns or refunds for any prizes lost or damaged during shipping.
• Monthly giveaways will not run during months other promotions are active

Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, applicable laws and regulations and their compliance. If you disagree with any of the stated terms and conditions, you are prohibited from using or accessing this site. The materials contained in this site are secured by relevant copyright and trade mark law.

2. Use License

1. Permission is allowed to temporarily download one duplicate of the materials (data or programming) on LuxxDrops's site for individual and non-business use only. This is the just a permit of license and not an exchange of title, and under this permit you may not:
   1. modify or copy the materials;
   2. use the materials for any commercial use , or for any public presentation (business or non-business);
   3. attempt to decompile or rebuild any product or material contained on LuxxDrops's site;
   4. remove any copyright or other restrictive documentations from the materials; or
   5. transfer the materials to someone else or even "mirror" the materials on other server.
2. This permit might consequently be terminated if you disregard any of these confinements and may be ended by LuxxDrops whenever deemed. After permit termination or when your viewing permit is terminated, you must destroy any downloaded materials in your ownership whether in electronic or printed form.

3. Disclaimer

1. The materials on LuxxDrops's site are given "as is". LuxxDrops makes no guarantees, communicated or suggested, and thus renounces and nullifies every single other warranties, including without impediment, inferred guarantees or states of merchantability, fitness for a specific reason, or non-encroachment of licensed property or other infringement of rights. Further, LuxxDrops does not warrant or make any representations concerning the precision, likely results, or unwavering quality of the utilization of the materials on its Internet site or generally identifying with such materials or on any destinations connected to this website.

4. Constraints

In no occasion should LuxxDrops or its suppliers subject for any harms (counting, without constraint, harms for loss of information or benefit, or because of business interference,) emerging out of the utilization or powerlessness to utilize the materials on LuxxDrops's Internet webpage, regardless of the possibility that LuxxDrops or a LuxxDrops approved agent has been told orally or in written of the likelihood of such harm. Since a few purviews don't permit constraints on inferred guarantees, or impediments of obligation for weighty or coincidental harms, these confinements may not make a difference to you.

5. Amendments and Errata

The materials showing up on LuxxDrops's site could incorporate typographical, or photographic mistakes. LuxxDrops does not warrant that any of the materials on its site are exact, finished, or current. LuxxDrops may roll out improvements to the materials contained on its site whenever without notification. LuxxDrops does not, then again, make any dedication to update the materials.

6. Links

LuxxDrops has not checked on the majority of the websites or links connected to its website and is not in charge of the substance of any such connected webpage. The incorporation of any connection does not infer support by LuxxDrops of the site. Utilization of any such connected site is at the user's own risk.

7. Site Terms of Use Modifications

LuxxDrops may update these terms of utilization for its website whenever without notification. By utilizing this site you are consenting to be bound by the then current form of these Terms and Conditions of Use.

8. Governing Law

Any case identifying with LuxxDrops's site should be administered by the laws of the country of Australia LuxxDrops State without respect to its contention of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy

Your privacy is critical to us. Likewise, we have built up this Policy with the end goal you should see how we gather, utilize, impart and reveal and make utilization of individual data. The following blueprints our privacy policy.

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will gather and utilization of individual data singularly with the target of satisfying those reasons indicated by us and for other good purposes, unless we get the assent of the individual concerned or as required by law.
• We will just hold individual data the length of essential for the satisfaction of those reasons.
• We will gather individual data by legal and reasonable means and, where fitting, with the information or assent of the individual concerned.
• Personal information ought to be important to the reasons for which it is to be utilized, and, to the degree essential for those reasons, ought to be exact, finished, and updated.
• We will protect individual data by security shields against misfortune or burglary, and also unapproved access, divulgence, duplicating, use or alteration.
• We will promptly provide customers with access to our policies and procedures for the administration of individual data.

We are focused on leading our business as per these standards with a specific end goal to guarantee that the privacy of individual data is secure and maintained.

 Give Away T&Cs